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tunlr refuses to recognise that I have completed the DNS configuration

Dave Feb 10, 2016 09:53AM EST

I am in the first day of my TNLR trial subscription. I am doing the configuration on my Remix Android settop box running the Rmix version of Android 5.1. I have made the DNS settings changes in the Ethernet settings for the Android box because it is connected by Ethernet to my router. I also tried TUNL on my Android phone and it works like a charm on CBS using the phone`'s WiFi connection. That makes me wonder if perhaps there is some difference between Ethernet and WiFi that is confusing TUNLR? I am writting this from the Remix Android 5.1 box, so the DNS lookup using the TUNLR DNS seems to be OK?
I hope there is a solution because use the box much more than the phone for viewing video.

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Tunlr Support Feb 11, 2016 09:20AM EST Tunlr Agent

Hi Dave.

There shouldn’t be a difference between using Wi-Fi and Ethernet. Try inputting the DNS, power-cycling your device, and trying again.

Thank you,

Tunlr.com

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Tunlr Support Feb 12, 2016 12:16PM EST Tunlr Agent

Hello,

Thank you for contacting us. We are experiencing some server issues which are causing intermittent service outages. We are working on a permanent solution and on setting up more redundancies going forward.

We apologize for any inconvenience this may have caused, but please try again, as this issue should now be resolved.

Thank you,

Tunlr

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Tunlr Support Mar 14, 2016 11:45AM EDT Tunlr Agent

Hi Jonathan.

You can please try setting Tunlr.com only on your computer right now? Let’s try to isolate the issue by figure this out one device at a time. Please follow the directions for your computer on the How to Set Up page located here: https://tunlr.com/how-to-setup

Make sure to confirm that you’re using the correct DNS numbers. If those are inputted incorrectly, Tunlr will not work.

Thank you,

Tunlr.com

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Tunlr Support Apr 03, 2017 11:35AM EDT Tunlr Agent

Hi.

Thank you for contacting us.

There was a minor error in our system that prevented the messaging banner from saying your settings were properly configured, when in fact they were. Please try again.

Thank you,
Tunlr.com

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