Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Australia

Cat Feb 07, 2016 07:33AM EST

When using this service Australia seems to know....Its basically useless now. What should I do? Do I get a refund?

Up 0 rated Down
Tunlr Support Feb 08, 2016 09:41AM EST Tunlr Agent

Hello,

Thank you for contacting us. If you would kindly answer the following questions to aid with troubleshooting, it would be greatly appreciated:

1) Do you see the “This device is setup” message when you go to the Tunlr services page? https://tunlr.com/services
2) Is the status for the service you are trying set to “On”?
3) Have you tried our troubleshooting guide? If not, it is here: http://support.tunlr.com/customer/en/portal/articles/1909235-tunlr-not-working-basic-troubleshooting
4) What device is it not working on?
5) What version of OS is your device running?

We will look forward to working with you to resolve the issue.

Thank you for reaching out to us,

Tunlr

Up 0 rated Down
Tunlr Support Feb 12, 2016 12:46PM EST Tunlr Agent

Hello.

We’re sorry you’re not currently able to get our service up and running. We’d love to help you further. We hope you saw our previous email and can reply to our troubleshooting questions.

Thank you,

Tunlr.com

Up 0 rated Down
Tunlr Support May 02, 2016 09:50AM EDT Tunlr Agent

Hi.

Thank you for your continued support and interest in Tunlr.

As you may already know, Netflix has begun rolling out a sophisticated and extensive Smart DNS and VPN block. Due to these events, all proxy services, including Tunlr, will not work on all Netflix accounts. We are looking for a solution and will keep you posted.

We really appreciate your patience and support.

Thank you,

Tunlr.com

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

40e07bf387912aaff27068e637f1622e@tunlr.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete