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Netflix blocked on Samsung TV

Vedran Jan 25, 2016 09:37AM EST

I've been receiving message on Netflix on Samsung SmartTV:
You seem to be using an unblocker or proxy. Please turn off any of these services and try again.

When I turn of service for Netflix on TUNLR everything is OK.

Does this mean that I cant use TUNLR anymore on Samsung Smart TV?

Up 5 rated Down
Tunlr Support Jan 25, 2016 11:05AM EST Tunlr Agent

Hi.

Thank you for contacting us. We have of course read the recent Netflix news and are keeping a keen eye on any possible service disruptions.

We recommend clearing your browser cache and cookies, clearing your DNS cache, and trying again after a few minutes:

Clear browser cache and cookies: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies
Clear DNS cache: http://support.tunlr.com/customer/en/portal/articles/2143370-how-to-clear-dns-cache

Thank you,

Tunlr.

Up 1 rated Down
Tunlr Support Feb 08, 2016 09:43AM EST Tunlr Agent

Hi.

Thank you for contacting us. We’d like to apologize for not being clear in our initial response. But before continuing, it would be beneficial to receive answers to the below questions:

1) Is it only Netflix you are having issues with?
2) When you test other sites that we support, are they streaming okay?
3) What particular device are you having issues with?
4) Have you tried our service on a computer?
5) Where have you setup DNS? (On devices individually or on the router)?
6) If it’s on a router, what is the exact make an model?
7) Have you tried our troubleshooting guide available here: http://support.tunlr.com/customer/en/portal/articles/1909235-tunlr-not-working-basic-troubleshooting

It would great if you could send us the following information as well.

A) Screenshot of the DNS set up on your Computer and/or Router
B) Screenshot of our services page > https://tunlr.com/services

We will look forward to hearing from you.

Cheers,

Tunlr

Up -1 rated Down
Glen Feb 19, 2016 03:52PM EST
Just tried your service after unblock.us refuses to do anything (I am in Australia and getting the "Whoops, something went wrong..." in Netflix when trying to view anything other than Australian content.

I have gone through all the technical procedures of flushing DNS, rebooting my modem, clearing the net-internals etc etc but no joy.

I'm on Windows 10, but also have several Macs, iPhones, iPads etc.

I have a static IP address - is that likely to be part of the issue? I'm very ready to give up...

Thanks
Glen
Up 0 rated Down
Tunlr Support Feb 22, 2016 12:25PM EST Tunlr Agent

Hello.

We are seeing occasional intermittent service disruptions with Netflix, but any disruption is usually gone very quickly (within minutes). We recommend clearing your browser cache and cookies, clearing your DNS cache, and trying again after a few minutes:

Clear browser cache and cookies: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies
Clear DNS cache: http://support.tunlr.com/customer/en/portal/articles/2143370-how-to-clear-dns-cache

We are currently working on a more permanent fix.

We look forward to hearing from you.
Thank you for your support and patience,

Tunlr

Up 0 rated Down
Andre Feb 26, 2016 10:25AM EST
Hi there

I am having similar issues (today only) with Netflix. I live in South Africa and use your service on my Xbox360, iPhone and PC (running Windows 7).

I have flushed, deleted and rebooted and the issue persisted.
Do I just keep on trying Netflix and eventually it will resolve itself, or do I need to flush, clear and reboot every time before trying to get Netflix again?

Thanks!
Up 1 rated Down
Tunlr Support Feb 26, 2016 10:29AM EST Tunlr Agent

Hi Andre.

You do not need to clear everything every time. You can also try going to the services page, turning a service (like Netflix) OFF, waiting a few minutes, then turning the service back to ON, and finally trying the service again.

Thank you,

Tunlr.com

Up 0 rated Down
Tunlr Support Feb 29, 2016 09:46AM EST Tunlr Agent

Hello.

We really appreciate your time and patience. Tunlr developers are continuing their work on a permanent fix for this issue. We hope to have a solution pushed shortly.

Thank you again for your continued support,

Tunlr.

Up 10 rated Down
Tunlr Support Mar 04, 2016 10:51AM EST Tunlr Agent

Hi.

Is everyone having issues with ALL Netflix regions, or just a specific one? We’ve noticed that some of our users are having difficulty connecting to Canadian and UK Netflix regions.

Up 5 rated Down
Tunlr Support Mar 29, 2016 02:55PM EDT Tunlr Agent

Thank you all for your continued support and interest in Tunlr.

As some of you may already know, Netflix has begun rolling out a sophisticated and extensive Smart DNS and VPN block. Due to these events, all proxy services, including Tunlr, will not work on all Netflix accounts. We are looking for a solution and will keep you posted.

We are aware this isn’t a solution, but we want you all to know that we are working hard to bring forward an answer to Netflix’s blocks.

We really appreciate your patience and support.

Tunlr.com

Up -1 rated Down
Tunlr Support Apr 28, 2016 09:35AM EDT Tunlr Agent

Hey everyone.

Thanks again for your interest and support. We are, unfortunately, still working on it…

In the meantime, we have started supporting a bunch of new services, and have a small team continuing work on adding more regularly.

Thank you again for your patience,

Tunlr.com

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