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Trouble with abc

Aure Jan 13, 2016 04:31PM EST

Hey, I installed tunlr this envening and evrething was ok. But now it's not working anymore "i'm out of the usa" could you tel why sundnely it's doesn't and how may I fix it ? Thinks for your help !

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Tunlr Customer Service Jan 13, 2016 06:06PM EST Tunlr Agent

Hello,

Thank you for contacting us. Would you kindly e-mail us at "support@tunlr.desk-mail.com " so that we could follow up further?

If we could find out the following information it would greatly help with troubleshooting.
1) Which device and OS were you using for Tunlr?
2) What is the error that you are encountering?
3) Are you able to stream US Netflix, or the UK-BBC or any other of our services currently?

We will look forward to hearing from you and quickly working on resolving the issue.

Cheers,

Tunlr

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Tunlr Support Apr 06, 2016 10:24AM EDT Tunlr Agent

Hello,

Thank you for contacting us. If you would kindly answer the following questions to aid with troubleshooting, it would be greatly appreciated:

1) Do you see the “This device is setup” message when you go to the Tunlr services page? https://tunlr.com/services
2) What service are you trying to access?
3) Is the status for the service you are trying set to “On”?
4) Have you tried our troubleshooting guide? If not, it is here: http://support.tunlr.com/customer/en/portal/articles/1909235-tunlr-not-working-basic-troubleshooting
5) What device is it not working on?
6) What version of OS is your device running?

We will look forward to working with you to resolve the issue.

Thank you for reaching out to us,

Tunlr

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