Support Center

Tunlr Not Working: Basic Troubleshooting

Last Updated: Feb 19, 2016 03:47PM EST

*We recommend troubleshooting from a desktop computer

Step 1: Check the DNS settings on your device.

Open Tunlr Services page on your device.

If you see this message, the Tunlr DNS settings are not being used. Please follow the instructions on the How to Set Up page.


 

If you see this message, continue to Step 2.


Step 2: Clear your browser cookies & cache.

Clearing your browser cookies and cache is the first thing you should do whenever you run into a problem. Your browser may be using website settings from before you updated your Services.

To clear your browser cookies and cache, follow the instructions in the link below. Don't forget to delete your browser cache while removing cookies.

Clear Your Browser Cookies
 

Step 3: Clear Flash Cookies

Visit this link and click "Delete all sites" to remove Flash storage potentially blocking Tunlr.
Ignore this step if flash is unavailable in your browser.

Step 4: Clear your DNS cache.

Your device may be loading saved website location data and not your updated settings. Clearing your DNS cache will ensure old DNS settings are removed.

To clear your DNS cache follow the instructions in the link below.

Flush your DNS cache

Step 5: Restart your router.

Contact Us

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